Support

Returns & support

30 daysto return, from delivery
Freeshipping on every order
1 reportper unit, online for good

Looking for an order? Find your order with its number and your email. Common questions are answered in our FAQ.

Returns

You can return any NullPoint unit within 30 days of delivery, for any reason. Return shipping is always on us.

  1. Open your order page (the link is on your order confirmation and in our shipping email) and choose Need to return something? Or just email or call us.
  2. We'll email you a prepaid return label, usually within one business day.
  3. Pack the unit with everything it came with, including leads and accessories, and drop it off.
  4. Once it arrives and we've checked it, we refund your original payment method. Refunds usually show up within 5–10 business days, depending on your bank.

No restocking fees. The full details are in our Returns Policy.

Shipping

Shipping is free on every order, to addresses in the U.S.A. Each unit is cleaned and securely packed, with a new battery included. Orders usually ship within 1–2 business days, and you'll get the tracking number as soon as it does. Your order page shows tracking too.

If it doesn't match the report

Every unit ships with its own test report. If your unit doesn't perform the way its report says, contact us and we'll make it right: a refund, or another tested unit if one is in stock.

Our 30-day promise

Every unit is covered for 30 days from delivery. If it isn't right, send it back on us and get your money back.

Each unit is described exactly as it is on its report, so what you see is what you get.

Find your test report

Scan the QR sticker on your unit, or enter its serial number (the last 4 characters are enough).