Returns Policy

Every unit is covered by our 30-day promise. If it isn't right for any reason, send it back on us and get your money back.

The short version

• 30 days from the delivery date shown by the carrier's tracking.
• Any reason. It doesn't match its report, it arrived damaged, or you changed your mind.
• Return shipping is always free. We email you a prepaid label.
• No restocking fees. You get back what you paid.

How to start a return

1. Open your order page and choose Need to return something? The link is on your order confirmation and in our shipping email. You can also just email or call us with your order number.
2. We'll email you a prepaid return label, usually within one business day.
3. Pack the unit securely with everything it came with, including test leads, batteries and accessories. The original box is ideal.
4. Drop it off with the carrier shown on the label.

Refunds

When your return arrives, we check it and refund your original payment method, normally within 3 business days. Your bank may take another 5–10 business days to show it. You'll get an email when the refund is issued.

The refund is the amount you paid for the returned unit, including any sales tax. If you used a promo code, you get back what you actually paid. Shipping was free, so there's nothing to deduct.

If a unit doesn't match its report or arrives damaged

Every unit ships with its own test report. If yours doesn't perform the way its report says, or it arrives damaged or isn't what you ordered, contact us. We'll send a free return label and give you a full refund, or another tested unit of the same model if one is in stock and you'd prefer that.

For damage in transit, please tell us as soon as you can and keep the box and packing material. A photo helps us file the claim with the carrier, but your refund never waits on that claim.

Condition of returns

Please send the unit back in the condition you received it, with its accessories. If a unit comes back damaged after delivery, modified, or missing parts, we'll contact you before deciding on any deduction for the cost of repair or replacement. We never deduct anything without talking to you first.

After 30 days

Contact us anyway. We look at every case individually, and this policy doesn't limit any rights you have under the law.

Exchanges

Each unit is one of a kind, so the simplest exchange is a return plus a new order for the unit you want. If you'd like us to hold a specific unit for you while your return is on its way, just ask.

Questions about this page? Contact us. You'll hear back from a person.